Refund policy
Return & Refund Policy
At Alchemy by Amara, each piece is thoughtfully handcrafted, cleansed, and intentionally prepared before shipment. Because of the unique nature of our products, we encourage you to review our return policy before placing your order.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must:
- Be unused and unworn
- Be in its original packaging
- Include all original contents
- Be accompanied by proof of purchase
To request a return, please contact us at:
amaraalquimiaoficial@outlook.com
If your return is approved, we will provide detailed return instructions.
Items sent back without prior return authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery and include photographs so we can evaluate the issue and assist you promptly.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized jewelry
- Gift cards
- Items showing signs of wear or use
- Items returned without their original packaging
Exchanges
The fastest way to exchange an item is to request an approved return (if eligible) and place a new order once your return has been processed.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow your bank or credit card provider several business days to process and post the refund.
Disclaimer
Alchemy by Amara offers handcrafted jewelry that is intentionally cleansed and prepared before shipment. Any references to crystals, symbolism, energy, intentions, or quantum frequencies are provided for inspirational, artistic, and educational purposes only. Our products are not intended to diagnose, treat, cure, or prevent any medical or psychological condition, nor should they be considered financial, legal, or professional advice. Individual experiences may vary.